Privacy Policy

Effective Date: July 20, 2026

At UltraCool Heating & Air ("UltraCool," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us by phone, email, or SMS.

Information We Collect

We may collect the following information:

  • Name

  • Phone number

  • Email address

  • Property or service address

  • Details about your HVAC service request

  • Appointment and communication history

  • Information you voluntarily submit through our website, forms, or customer support

We may also collect limited technical information such as your IP address, browser type, device information, and website usage through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Schedule and provide HVAC services

  • Respond to inquiries and customer support requests

  • Send appointment confirmations and reminders

  • Provide estimates and service updates

  • Process payments (when applicable)

  • Improve our website and customer experience

  • Comply with legal obligations

SMS Communications

If you opt in to receive SMS messages from UltraCool Heating & Air, you may receive messages regarding:

  • Appointment confirmations and reminders

  • Technician arrival notifications

  • Scheduling updates

  • Estimate follow-ups

  • Customer care communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us through our website at https://www.ultracoolhvac.com.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who help us operate our business, such as scheduling software, payment processors, customer communication platforms, or website hosting providers. These providers may only use your information to perform services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your browsing experience. You may disable cookies through your browser settings if you choose.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.

Your Rights

You may contact us at any time to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal information where permitted by law

  • Ask questions regarding our privacy practices

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

UltraCool Heating & Air

Website: https://www.ultracoolhvac.com

Email: support@ultracoolhvac.com (replace if different)

Phone: (XXX) XXX-XXXX (replace with your business number)